1. service tenet
Sincere, honourable, Long service
2. service concept
Efficient, fast, flexible, cost
3. service target
Strive to eliminate customer dissatisfaction, so as to achieve customer satisfaction, and ultimately achieve customer satisfaction 100%. Timely, effective and flexible handling of customer complaints, and strive to achieve a settlement rate of 100%.
4. service commitment and policy
Shenzhen Great Technology Co., Ltd. according to the state’s mobile phone repair, replacement and return liability “(referred to as the” Three Guarantees “), where legal purchases in the mainland Chinese Shenzhen gelaite technology limited company production and sales of mobile phones, because of the quality reasons stipulated by the state” mobile phone performance the performance of fault fault table “, can enjoy the Shenzhen gelaite technology limited company customer service service commitment.
1, since the purchase within 7 days from the date of the mobile phone host “mobile phone appears performance fault table” listed “performance fault”, you can choose the invoice price of a mobile phone from payment or replacement of the same model with the specifications or repair. The refund and replacement by purchase department responsible for dealers.
2, from the date of eighth days to 15 days, the mobile phone host “mobile phone” listed “performance fault table performance fault”, you can choose to replace the same model with the specifications of the mobile phone host or repair.
3, from the date of 12 months, the mobile phone host “mobile phone appears performance fault table” listed “performance fault”, the same fault repair after two times, still cannot be used properly, you can effectively repair records provided by repair three packs of certificates in the purchase by the host machine where the seller is responsible for replacement of the same model with the specifications for your mobile phone.
4, from the date of 12 months, your mobile phone can host in “Shenzhen gelaite science and technology limited company authorized customer service center” to enjoy the warranty service.
5, the battery from the purchase date, the three package is valid for 6 months; charger, charging seat, mobile terminal cards and data interface cards for one year; headset for 3 months. Three bags within the validity of the replacement of the two can not be used normally, you can return. Separate sales, according to the invoice price once refund payment; and mainframe sales together, according to return at the time of sale price separately refund. By distributors to provide you with return service. In order to protect your interests, please pay attention to the following information!